iSmash Retail Associate — Job Description

Position: Retail Associate (Front & Back of House)
Reports to: General Manager
Employment Type: Part-time or Full-time
Schedule: Weekends required + 1–2 weekdays (varies by operational need)
Pay Range: ~$16/hour (varies by experience)

Position Overview

The Retail Associate is responsible for delivering exceptional customer service at the front end while also supporting back-of-house operations. This role involves frequent customer interaction (especially on weekends), check-in and sales duties, plus behind-the-scenes tasks like preparing smash rooms, handling breakables inventory, and facility maintenance.

This position requires consistent heavy lifting (glass, electronics, supplies) and the ability to work in a fast-paced, physically demanding environment.

Key Responsibilities

Front-End Duties:

• Greet and check in customers warmly and professionally
• Process sales, upsells, and transactions via the ROLLER POS system
• Explain party packages, safety rules, and smash room procedures
• Answer customer questions about pricing, memberships, and activities
• Handle customer complaints or concerns; escalate serious issues to management
• Maintain cleanliness and organization of the lobby and cash wrap area

Back-End Duties:

• Set up and reset smash rooms between sessions (sweep, organize smashables, restock supplies)
• Receive, unpack, and organize inventory shipments (glass, electronics, paint, supplies)
• Handle heavy lifting of breakables (glass pallets, electronics gaylords, totes)
• Manage e-waste collection and prep for pickups/returns
• Perform minor facility maintenance and cleaning tasks
• Monitor and restock safety equipment (goggles, gloves, jumpsuits)

General:

• Follow all safety protocols and ensure customers do the same
• Support team members and maintain a positive work environment
• Adhere to iSmash core values and brand standards
• Complete assigned training modules and stay current on policies

Qualifications

• Physical requirements: Ability to lift 50+ lbs regularly; stand/walk for extended periods
• Customer service experience preferred
• Reliable, punctual, and able to work weekends
• Comfortable with POS systems and basic technology
• Team player with a positive attitude
• High school diploma or equivalent

Work Environment

• Fast-paced retail/entertainment venue
• Exposure to loud noise (smashing activities)
• Physical work: heavy lifting, bending, sweeping, carrying supplies
• Variable temperature (warehouse-style space)

Benefits (vary by employment status)

• Employee discount on iSmash experiences
• Flexible scheduling
• Opportunities for advancement to Assistant Manager or Manager roles
• Tip-sharing when applicable